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Strategic
e-Business Solutions, Inc. (SeBS) is a General Services
Administration (GSA) approved provider of management
consulting and program management services to government
customer service organizations.
GSA
MOBIS
The Strategic e-Business Solutions, Inc. MOBIS contract is a
five-year, Indefinite Delivery, Indefinite Quantity (IDIQ)
contract designed to provide Management, Organization and
Business Improvement Services to support US Government
agencies on a task order basis in the 50 US States, the
Commonwealth of Puerto Rico and the countries of Europe.
Strategic e-Business Solutions, Inc. will provide or augment
the Government's capabilities to develop and support
customer service delivery strategies, review operational
management and provide competitive sourcing support to
improve customer service. Strategic e-Business Solutions,
Inc. provides knowledgeable Customer Service Consulting
Services, and Program Integration and Project Management
Services.
Consulting Service:- GSA SIN 874-1
SeBS assesses and makes recommendations for the
optimization of people, process, and technology. Whether the
work entails improvement of productivity effectiveness or
integration of new solutions, SeBS will help align the goals
of your organization and improve the experience of
customers.
Specific services provided
include:
· Business case and risk analysis development
· Organization change management planning
· Business process re-engineering
· Benchmarking and operational assessment
· Performance
Metrics and Process Improvement Development
· Strategic planning
Client Benefits:
When you choose SeBS for consulting services you will
achieve operational cost savings, more effective use of
technology, and growth by:
· Planning strategies to promote cost effective
support for each customer encounter
· Complying with government requirements for
improved service
· Synchronizing customer operations with business
goals
· Qualified resources can be tapped to support the
organization in planning its operations.
Program Integration and Project
Management Services: GSA SIN 874-7
Strategic e-Business Solutions, Inc. offers a specialized
practice that enables realignment of projects into a
strategic program. When
based on a strategic vision, more effective program planning
and integration may be accomplished. The result is more
effective project planning and management and a successful
implementation that supports the strategic vision.
Specific program integration and
project management services include:
· Project planning
· Schedule management
· Cost management
· Risk management
Client Benefits: When you choose SeBS
for program integration and project management services you
will:
· Manage your risk
· Add
experienced resources committed to a successful
implementation
·
Align project management process to the
overall strategic program
· Benefit
from quality assurance and customer-feedback systems
inherent to SeBS support
On-Line Procurement Services
On-line access to government contract
ordering information, terms and conditions, up-to-date
pricing, and the option to create an electronic delivery
order is available through GSA Advantage!, a menu-driven
database system. The
Internet address for GSA Advantage! is: https://www.gsaadvantage.gov/
GSA
CONTRACT DETAILS:
Ø
GSA
MOBIS Contract Number:
GS-10F-0433N
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Period
of Performance:
June 9, 2003 to June 8, 2008
Ø
Maximum
Order: $1,000,000.
Ø
Terms
and Conditions:
SeBS accepts government commercial credit cards in
accordance with guidelines.
Ø
Data
Universal Number System (DUNS number): 12-777-5125
Business Services Supported
Strategic e-Business Solutions business-focused menu of services [which corresponds to Standard
Industrial Classification (SIC) and North American
Industry Classification System (NAICS)] have been developed to ensure
end-to-end integration and support of e-business with customer service contact
center solutions. SeBS is registered as a small business with the U.S.
Small Business Administration (SBA).
SeBS is included in the SBA’s contractors online
database: www.ccr.gov.
SeBS supports the following business designations:
North
American Industry Classification System (NAICS)
541611 Strategic Planning Consulting Service
541618
Telecommunications Management Consulting
56142
Telephone Call Centers
541511
Customer Computer Program Service
541512
Computer Systems Design
541519
Software Installation Service
61143
Professional/Management Development Training
Standard
Industry Codes (SIC)
8748
Business Consulting
8742
Management Consulting
7389 Business Services
7373 Computer Integrated
System Design Services
7379 Computer Related Services
8299 Educational Services
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