Strategic e-Business Solutions, Inc. (SeBS) was founded and incorporated in 2000 with the vision of providing consulting services that  focuses upon enhancing the way Government does business through the improvement of process, technology and people. In 2004 we expanded our services and goals to focus on business transformation and assisting business in optimizing current operational processes to improve both customers experience and operational effectiveness across all processes. In 2005 we obtained our 8(a) small disadvantaged business certification. Over the last few years we have been awarded IDIQ's as a subcontractor across all of the DoD services and in 2007 was awarded a Prime contract with the Navy under Seaport-e.

SeBS, Inc. is a minority, veteran owned and operated Small Business Administration 8a certified small business. We deliver innovative solutions to business challenges that impede performance.

We uniquely provide a blend of proven strategic business consulting services to help our customers/partners integrate their processes and implement technologies and best business practices to improve the delivery of products and services to their customers. Our teaming strategy begins with you and your customer in mind.

As solutions experts with deep Government experience, Top Secret Clearances, and extensive domain knowledge, we know first hand the organizational challenges encountered as you adapt to cultural changes and customer requirements. Over twenty years of I/T, Customer Service, Business Transformation, and Business Expertise in government and commercial industry segments, enables us to develop and execute strategies effectively on a day-to-day basis, achieving business results rapidly. We support full implementation and ongoing management of transformation solution implementations while developing effective strategies for future success.  

We are incorporated and operate as a small business in the State of Maryland with administrative offices located in Bethesda. We are prepared and equipped to respond to any situation with a single expert or a team of qualified and well-trained consultants to cope with any issue, large or small.

   
  
Corporate Philosophy

Strategic e-Business Solutions, Inc. has a philosophy of providing the highest quality, most reliable, and most customer friendly service in the industry. Over the years we have watched organizations come and go, losing sight of their customers and having their business operations become less supportive of customer needs.

We are professionally committed to help you succeed. We provide a team of thoroughly trained professionals that are personable with a sincere desire to help you meet your business customer service goals. We take the time to help you figure out what you need, how to implement it within your specific environment, answer your questions, and provide the level of support needed to ensure that the service is of value to your organization.

Our customer-centric philosophy drives us to tailor our services in a way that addresses the goals of our clients and the customers they serve. Our commitment is to provide the best and most professional solution possible to help your business succeed.


  
Management Team

Howard Folkes l President and CEO        

Howard Folkes joined Strategic e-Business Solutions, Inc. in July 2004 as President and CEO. He is an internationally known leader in Strategic Business Transformation.  His work experience includes strategically assessing enterprise performance for more than 20 years with the US Navy, the Federal government, and IBM Federal Government consulting. He has successfully directed numerous consulting engagements throughout the Federal government. He specializes in strategy, implementation, and assessment for business transformation using the latest methodologies.

Howard is a thought leader with in-depth experienced in all phases of the Federal IT Capital Planning Process and Federal Enterprise Architecture Frameworks.  He has supported a Federal CIO Council and successfully directed e-Management System engagements to develop strategic and operational performance models. His expertise includes the development of Corporate Balance Scorecards, Federal client’s e-Business Strategy, BPR, Organization Design, IT Assessment and Knowledge and Content Management.  He has led international consulting engagements to assist customers with ISO 9001:2000 certification, and has developed performance metrics across various industries.  He possesses unsurpassed skilled at applying the Balanced Scorecard principles and methodology on major business and IT improvement projects in the Federal government  

Howard was the 2003 recipient of the IBM President’s Award for “Outstanding Leadership and Business Contributions to the Strategy and Change Consulting Practice”. He also received the Navy Commendation Medal in 2003. He serves in the US Navy reserve as a Senior Naval Officer appointed to the Air Systems Program Flag Advisory Panel. In this position he was the Key speaker at the Naval Aviation Industrial Executive Board. He has also developed e-Leadership Seminar series to encourage “mind-share” between the government and private sector.

John Misiag l (Founder) Chief Operating Officer      

John Misiag founded SeBS, Inc. in 2000. Through his professional and consulting experience, he realized a need for managers to have access to the innovative strategies that are transforming the business world and allowing companies to be more competitive and provide better service to their customers. His vision was to create an offering of customer service consulting differentiated by delivery through an experienced professionals. As the founder, he listens to the needs of the customers and works with Howard to develop and drive corporate strategy, managing overall service delivery, partner relations and administration.

John has over 20 years experience in the health care, IT, government, call center and customer service industry. He has guided both corporate and government call center strategy and implementation projects. This work enabled his clients to strategically re-position their call centers as robust customer access centers. By using industry Best Practices as a benchmark these organizations learned to conduct business in a customer centric manner with increases in satisfaction and customer loyalty.

John taught Business Decision Making for IT Managers at Johns Hopkins Business School. He was Education Chairman for the American Teleservices Association (ATA) Potomac Chapter, and is certified by Purdue University as a Call Center Auditor. He has presented on the topic of Best Practices in Outsourcing Contact Center operations, as well as national presentations on Improving Customer Service and eCustomer Care and Web-Enabling Agents in this rapidly changing environment.

John holds a M.B.A. and a M.S. in Information Systems Management from Johns Hopkins University; a B.S. in Electric Engineering and a B.S. in Computer Engineering from Washington University in Saint Louis; and a B.S. in Math and Computer Science from Randolph-Macon College.

 
Careers

SeBS, Inc. is a small business with a specialized focus on the government sector. As a consultant with us you’ll be engaged with companies in all sorts of industries and government agencies. No two are alike but they all face real word challenges such as managing customer service delivery and improving customer satisfaction and related processes in a call center setting.

If you have significant expertise related to our core services and are an energetic, analytical and results driven individual we’d like to hear from you. As the business grows more talented and enthusiastic people are needed. Top Secret Clearances are a plus in the work we do for our clients.

Interested candidates are asked to send a resume and cover letter to: hr@SeBSolutions.com. Responses including the following information will be considered:

• Resume
• Cover letter including:
     o Salary requirement,
     o Amount you are willing to travel, and
     o Availability

Career information: hr@SeBSolutions.com

  
Download Corporate Backgrounder

If you’d like an at-a-glance summary of SeBS, Inc. click here to download our Corporate Backgrounder. 

Download PDF of Corporate Overview

Adobe Acrobat Reader is required to view the file. If you don’t already have this tool you can download it for free by clicking here or on the icon below.